We only sell Bengali Shakha & Shankho (religious item) from shankhobazar.com. We don’t deal with any other item, so our all policies are based on these items.
Please provide us correct address to ship your item.
Our customer care will reach out to you for the delivery details.
There might be extra charge applied depending upon the distance and geographical challenges.
Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.
In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us via contact us link.
You cannot request an order cancelation after 3 business days. (Here order means – purchase request has been processed and made the full/partial payment by the customer and order details has been sent)
In case of preorder item, the partially paid money will not be refundable if you cancel the order after 3 business days.
Refund request should be made within 5 business days, the day starts from the point you receive the product or delivery date.
However we will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
However customer needs to bear the product parcel courier services cost.